FAQ Answer Page

Q: How often should I check my tyres?

     A: Properly inflated tires last longer and get better fuel economy. Rotating them every 5000 Kms also makes them wear much better. It’s a good idea to check the tyres once a month.

Q: My Check Engine Light just came on.
How soon should I schedule an appointment?

     A: The Check Engine Light comes on when the computer has determined there may be something wrong with your cars system. Most problems can be scheduled when convenient and repaired as soon as possible. If the light is flashing, the car should not be driven until repaired.

Q: How can I improve the fuel economy of my vehicle?

     A: Keep tyres to proper recommended inflation, keep air filters and fuel filters perfectly clean, and try to have the injectors cleaned every 50,000 KMs. Well tuned cars get much better fuel economy.

Q: My vehicle is pulling to one side. What should I do?

     A: The problem may be a low tyre pressure or an alignment issue. Radial tires can create a pulling problem with wear. Cross the front tires first to see if pulling changes sides or goes away.

Q: How often should I get my oil changed?

     A: First, The Owner’s Manual is the best source for scheduled maintenance. Secondly, most manufacturers recommend between 3,000 to 5,000 KM intervals. Third, the industry standard is 3 months or 5,000 Kms. Whichever comes first. Fourth, most diesels have more oil and are recommended at 5,000 Kms.

Q: Why should I bring my vehicle into Japan Autos Service? 

     A: We offer a free Courtesy Inspection with every repair. Items found needing attention can be repaired while the vehicle is here or can be rescheduled to a time more convenient for you. Our mission is to advise you of the overall condition of your vehicle so repairs can be scheduled instead of emergencies.

Q: Do I have to pay on the day of the job and how can I pay?

A: Yes. Payment needs to be made at the completion of the job. We accept EFTPOS, all major Credit Cards and of course cash.

Q: Do you guys do repairs as well as general car & 4wd servicing?

YES ,we have a fully equipped workshop and only employ highly trained technicians. Click here General Car Repairs to find out more 

Q: Do I need to become a VIP DISCOUNT member?

We encourage everyone to sign up for a
FREE VIP MEMBERSHIP CARD as this is … as suggested a FREE no obligation membership.Upon becoming a member you will be entitled to a 10% discount on all Fixed services plus a further 10% discount on all additional labor work performed up to a total of $100 off each and every time you visit us.You also qualify for FREE gifts each time you visit.

Q: How soon can i make a booking with you?

We can usually organise same or next business day bookings.
You can email or call 07-32832344  to arrange a booking time. Please remember the earlier you call or email the better.

Q: How does your pricing structure for
service and repair work get charged ?

 We have always set out to give you a fixed price up front and let you be in control of costs. This is very easy when you choose from Option A ,Option B , Option C fixed price servicing ( Prices are clearly given on our pages ) If you are unsure what is wrong with your vehicle and in the event you need more than scheduled service work ( ie Repair work ) , Our mechanics can quote to fix the car, at
$ 99.00 an hour minus 10% discount for VIP MEMBERS plus parts

Q: Do you work Saturdays?

Yes.  Japan Autos is open for car service or repair work 6 days a week – Monday to Saturday. Please note : Due to the extra costs of Saturday overtime, there is a $29.95 surcharge for any job booked in for a Saturday.